Career Opportunities
- Hiring Process
- Open Positions
- Use the "Open Positions" tab to view our current open positions.
- If you see a job that interests you, click on "Apply for This Position" to submit your resume and other credentials for the chosen job.
- Remember to answer all questions on the application form. If your response is "no" or "none," please indicate such. You will be considered once all components of the job submission process are complete.
- You will receive a confirmation notice at the end of the application submission process. Please do not contact us to determine if your application was received unless you do not receive the confirmation notice.
- A Pearl Carroll representative will generally contact you within two weeks of our receipt of your application if your skills and experience appear to be a good fit for the open position.
- Following our initial phone contact, we will arrange for an interview with you to determine if you are qualified for the position. The interview process can involve single or multiple steps, depending on the scope of the position. We will try to respond in a timely manner and will keep you informed of your candidate status throughout the process.
- If you are not contacted within two weeks, your application will be retained for at least one year. You may be considered for other appropriate positions, based on the credentials you submitted.
Application Support Analyst
Summary
Responsible for configuring, maintaining and supporting business applications. Key responsibilities include:
Qualifications
Responsible for configuring, maintaining and supporting business applications. Key responsibilities include:
- Configures and maintains existing business system applications, including rate changes, table modifications, pay location and deduction code set-ups, plan set-ups, calendar updates, etc.
- Manages helpdesk tickets; prioritizes and escalates issues based on business need. Tracks and summarizes helpdesk activity for management for monitoring of helpdesk performance measures.
- Responds to first level general desktop and first/second level application issues.
- Extracts data from various sources; analyzes, sorts and manipulates incoming data. Creates and/or modifies SQL queries; imports data into other applications (e.g., MS Excel, Access, Crystal Reports) for presentation and delivery to internal or external users.
- Creates and performs application audits to check data integrity and minimize helpdesk issues; interprets issues and takes action necessary to resolve.
- Creates and maintains technical documentation to record issues and resolution procedures for reference by IT personnel.
- Participates in IT projects as required, such as defining system requirements, data clean-ups, and assisting with QA initiatives.
- Develops and maintains a strong business knowledge to optimize job effectiveness.
- Performs routine operational activities as needed, such as data extracts, running batch reports, FTP, etc.
Qualifications
- Associate's degree in computer science or a related field and 2+ years experience in statistical reporting, database management, and/or helpdesk support; or an equivalent combination of education and experience. Knowledge of healthcare/insurance industry business system applications highly preferred.
- Must possess strong understanding of database schema, SQL queries and database concepts; SQL server administration experience a strong plus.
- Strong interpersonal and communication skills, with demonstrated ability to provide exemplary customer service.
Click here to email Pearl Carroll Human Resources and attach your resume!
Premium Accounting Manager
Summary
Responsible for managing operations relating to insurance policy issuance, premium collection and reconciliation for the Life & Health business unit. Key responsibilities include:
Qualifications
Responsible for managing operations relating to insurance policy issuance, premium collection and reconciliation for the Life & Health business unit. Key responsibilities include:
- Manages Premium Accounting staff and oversees operational processes to ensure maximization of Life & Health premium revenue methodology, including effective member / premium reconciliation and accurate, timely transaction processing.
- Monitors workflow and resolves system issues affecting client billing and direct bills. Oversees the resolution of difficult accounts and billing exceptions to ensure high level of customer service and retention of accounts.
- Ensures accurate and timely administration, coordination, reporting and reconciliation of new business application processing.
- Oversees quality assurance and audit of premium collection activities, including client and insurance carrier external audits. Develops and monitors management reports to measure expected service levels, data and processing quality, and production volumes of all operational and revenue components.
- Develops, modifies and improves business processes and policies for effective management and control of premium collection functions. Works in tandem with Business Systems team to define process flows and operation procedures for maximum productivity and efficiency.
Qualifications
- Bachelor's degree in accounting, business administration or related field and 3+ years of progressively responsible financial accounting and/or billing experience, of which at least 1 year includes supervisory experience; or an equivalent combination of education and experience. Insurance and/or financial services industry experience strongly preferred.
- Proficient PC skills, including financial accounting system experience, word processing and spreadsheet software.
- Strong interpersonal and organizational skills with the ability to prioritize, delegate and handle diverse tasks concurrently.
Click here to email Pearl Carroll Human Resources and attach your resume!