Our People
W. Michael Carroll
President and Chief Executive
mike.carroll@pearlcarroll.com
W. Michael Carroll (Mike) founded Pearl Carroll & Associates in partnership with the Pearl Companies of Peoria, Illinois. He currently serves as President and Chief Executive Officer. His 30-year career in the industry has included insurance Program Management, Product Development, Client Relations, and Executive Management.
John Anderson
Assistant Vice President
john.anderson@pearlcarroll.com
John Anderson joined PCA as Director of Information Technology in 2004. His 20+ years in Software Development, Corporate IT, and Data Center Management provides a broad range of experience and knowledge to the company. As Assistant Vice President John is responsible for all Information Technology systems and strategic plans for Pearl Carroll & Associates.
Georgiana Carney
Vice President
georgiana.carney@pearlcarroll.com
Georgiana Carney's insurance industry career started in 1975. She has worked in all facets of the business including roles in Customer Service and Sales, as Branch Manager, and as Director of Compliance. Georgiana's diverse experience provides a strong foundation for her current role as Vice President and Managing Director of Personal Lines.
Gary Hickey
Senior Vice President
gary.hickey@pearlcarroll.com
Gary Hickey began his insurance career in 1978 with The Travelers Insurance Company. Since then he has served in a variety of operational and sales positions focusing on Administration, Account Management, and Sales and Marketing. Beginning in 2005, Gary has had management responsibility for the PCA Life & Health Program business, now serving as its Senior Vice President and Managing Director.
Elizabeth Meyer
Assistant Vice President
elizabeth.meyer@pearlcarroll.com
Elizabeth (Liz) Meyer brings a broad range of increasingly responsible experience to her Human Resource responsibilities at PCA. Since 1988, she has served as a Consultant, Manager, and Director of Human Assets for private, public, and nonprofit organizations. As Assistant Vice President, Liz plays a key role in developing Human Resource strategies in support of the company's mission and goals.
Elizabeth Muldoon
Vice President
elizabeth.muldoon@pearlcarroll.com
Elizabeth (Beth) Muldoon has been in the insurance industry since 1979. Throughout her career she has worked in all facets of the industry including Premium Management, Claims, Customer Service, and Account Management. This diverse experience provides a foundation for her current role as Vice President responsible for Client Relations and Marketing.
Scott Devine
Business Development
scott.devine@pearlcarroll.com
Scott Devine joined PCA as Director of Business Development in 2007. His 12-year background with The Hartford, The Hanover Insurance Group and Nationwide Insurance has involved him with Product Development, Sales, and Marketing as well as agency relationships and agency acquisitions. His primary role is to identify, evaluate, and pursue relevant opportunities to bring new products to our existing clients, and to grow the client base and the company.
James Hoffman
Regional Field Sales
james.hoffman@pearlcarroll.com
Jim Hoffman has held many sales positions in the insurance industry since 1973. His positions ranged from Association Group Sales to Retirement Counselor. This experience provided a solid understanding of sales techniques and a greater appreciation of the client's needs. His background has proved invaluable in his current position of Regional Sales Director for Upstate New York.
Suzanne Marotta
Customer Services
suzanne.marotta@pearlcarroll.com
Starting her career in the insurance industry in 1971, Suzanne (Sue) Marotta has had a variety of duties. Beginning in the Claims department working with both Commercial and Personal Lines clients, over the years Sue has expanded her knowledge to Customer Service Specialist and onto Management. Currently she is the Director of Personal Lines Operations for PCA.
Steve Neithardt
Regional Field Sales
steven.neithardt@pearlcarroll.com
Steve Neithardt has been in the insurance industry since 1987. His background includes roles as Insurance Representative and General Agent. This experience, combined with his prior background in the banking industry as a Financial Systems Analyst and Project Director, led to his current role as Regional Sales Director for Downstate New York.
Lenny Ramgulam
Inside Sales and Training
lenny.ramgulam@pearlcarroll.com
Lenny Ramgulam has been in the insurance industry since 1983. His background as a Customer Service Representative, Inside Sales Agent, Sales Manager, and Account/Client manager provided a solid foundation for his current role as Director of Sales and Administrative Support. Lenny is directly responsible for the Inside Sales and New Business departments, as well as new-hire training in our Life & Health Insurance products.
Michael Reffelt
Accounting
michael.reffelt@pearlcarroll.com
Michael Reffelt joined PCA in 2005 as Director of Accounting. His strong managerial and financial background from 12 years of experience as Controller in various businesses paves the way for Michael to assist the company's strategic growth initiatives. His primary responsibility is managing the Finance and Accounting team, and assisting in strategic planning.
Dr. Alan Silverman
Dental Review Services
alan.silverman@pearlcarroll.com
Dr. Alan Silverman is the Dental Director of the Professional Dental Review Unit. Dr. Silverman is a graduate of the University of Pittsburgh School of Dental Medicine. He has over 36 years experience in dentistry, which includes active continuous dental consulting since 1979. Dr. Silverman is certified by the American Association of Dental Consultants.
Peter Toth
Claims & Customer Services
peter.toth@pearlcarroll.com
Pete Toth started his insurance career in 1980 with the Prudential Insurance Company in the Group Health and Disability Claims areas. Throughout his career, he has worked for several insurance companies with diverse and increasing responsibilities, including Disability Claims, Individual Life Insurance, Billing and Collections, and Customer Relations. Pete is presently the Director of the Claims and Customer Service Departments.
Jacqueline Zeglen
Business Systems
jacqueline.zeglen@pearlcarroll.com
Jacqueline (Jackie) Zeglen has been in the insurance industry since 1987. During this time, she has worked in several areas of the business including New Business, Billing Collection, Manager of Customer Service, Director of Premium Reconciliations, and Personal Lines. Jackie's diverse background has led to her current role as Director of Business Systems, responsible for the Business Analyst Team.
- PCA Officers
- PCA Directors
W. Michael Carroll
W. Michael CarrollPresident and Chief Executive
mike.carroll@pearlcarroll.com
W. Michael Carroll (Mike) founded Pearl Carroll & Associates in partnership with the Pearl Companies of Peoria, Illinois. He currently serves as President and Chief Executive Officer. His 30-year career in the industry has included insurance Program Management, Product Development, Client Relations, and Executive Management.
John Anderson
John AndersonAssistant Vice President
john.anderson@pearlcarroll.com
John Anderson joined PCA as Director of Information Technology in 2004. His 20+ years in Software Development, Corporate IT, and Data Center Management provides a broad range of experience and knowledge to the company. As Assistant Vice President John is responsible for all Information Technology systems and strategic plans for Pearl Carroll & Associates.
Georgiana Carney
Georgiana CarneyVice President
georgiana.carney@pearlcarroll.com
Georgiana Carney's insurance industry career started in 1975. She has worked in all facets of the business including roles in Customer Service and Sales, as Branch Manager, and as Director of Compliance. Georgiana's diverse experience provides a strong foundation for her current role as Vice President and Managing Director of Personal Lines.
Gary Hickey
Gary HickeySenior Vice President
gary.hickey@pearlcarroll.com
Gary Hickey began his insurance career in 1978 with The Travelers Insurance Company. Since then he has served in a variety of operational and sales positions focusing on Administration, Account Management, and Sales and Marketing. Beginning in 2005, Gary has had management responsibility for the PCA Life & Health Program business, now serving as its Senior Vice President and Managing Director.
Elizabeth Meyer
Elizabeth MeyerAssistant Vice President
elizabeth.meyer@pearlcarroll.com
Elizabeth (Liz) Meyer brings a broad range of increasingly responsible experience to her Human Resource responsibilities at PCA. Since 1988, she has served as a Consultant, Manager, and Director of Human Assets for private, public, and nonprofit organizations. As Assistant Vice President, Liz plays a key role in developing Human Resource strategies in support of the company's mission and goals.
Elizabeth Muldoon
Elizabeth MuldoonVice President
elizabeth.muldoon@pearlcarroll.com
Elizabeth (Beth) Muldoon has been in the insurance industry since 1979. Throughout her career she has worked in all facets of the industry including Premium Management, Claims, Customer Service, and Account Management. This diverse experience provides a foundation for her current role as Vice President responsible for Client Relations and Marketing.
Scott Devine
Scott DevineBusiness Development
scott.devine@pearlcarroll.com
Scott Devine joined PCA as Director of Business Development in 2007. His 12-year background with The Hartford, The Hanover Insurance Group and Nationwide Insurance has involved him with Product Development, Sales, and Marketing as well as agency relationships and agency acquisitions. His primary role is to identify, evaluate, and pursue relevant opportunities to bring new products to our existing clients, and to grow the client base and the company.
James Hoffman
James HoffmanRegional Field Sales
james.hoffman@pearlcarroll.com
Jim Hoffman has held many sales positions in the insurance industry since 1973. His positions ranged from Association Group Sales to Retirement Counselor. This experience provided a solid understanding of sales techniques and a greater appreciation of the client's needs. His background has proved invaluable in his current position of Regional Sales Director for Upstate New York.
Suzanne Marotta
Suzanne MarottaCustomer Services
suzanne.marotta@pearlcarroll.com
Starting her career in the insurance industry in 1971, Suzanne (Sue) Marotta has had a variety of duties. Beginning in the Claims department working with both Commercial and Personal Lines clients, over the years Sue has expanded her knowledge to Customer Service Specialist and onto Management. Currently she is the Director of Personal Lines Operations for PCA.
Steve Neithardt
Steve NeithardtRegional Field Sales
steven.neithardt@pearlcarroll.com
Steve Neithardt has been in the insurance industry since 1987. His background includes roles as Insurance Representative and General Agent. This experience, combined with his prior background in the banking industry as a Financial Systems Analyst and Project Director, led to his current role as Regional Sales Director for Downstate New York.
Lenny Ramgulam
Lenny RamgulamInside Sales and Training
lenny.ramgulam@pearlcarroll.com
Lenny Ramgulam has been in the insurance industry since 1983. His background as a Customer Service Representative, Inside Sales Agent, Sales Manager, and Account/Client manager provided a solid foundation for his current role as Director of Sales and Administrative Support. Lenny is directly responsible for the Inside Sales and New Business departments, as well as new-hire training in our Life & Health Insurance products.
Michael Reffelt
Michael ReffeltAccounting
michael.reffelt@pearlcarroll.com
Michael Reffelt joined PCA in 2005 as Director of Accounting. His strong managerial and financial background from 12 years of experience as Controller in various businesses paves the way for Michael to assist the company's strategic growth initiatives. His primary responsibility is managing the Finance and Accounting team, and assisting in strategic planning.
Dr. Alan Silverman
Dr. Alan SilvermanDental Review Services
alan.silverman@pearlcarroll.com
Dr. Alan Silverman is the Dental Director of the Professional Dental Review Unit. Dr. Silverman is a graduate of the University of Pittsburgh School of Dental Medicine. He has over 36 years experience in dentistry, which includes active continuous dental consulting since 1979. Dr. Silverman is certified by the American Association of Dental Consultants.
Peter Toth
Peter TothClaims & Customer Services
peter.toth@pearlcarroll.com
Pete Toth started his insurance career in 1980 with the Prudential Insurance Company in the Group Health and Disability Claims areas. Throughout his career, he has worked for several insurance companies with diverse and increasing responsibilities, including Disability Claims, Individual Life Insurance, Billing and Collections, and Customer Relations. Pete is presently the Director of the Claims and Customer Service Departments.
Jacqueline Zeglen
Jacqueline ZeglenBusiness Systems
jacqueline.zeglen@pearlcarroll.com
Jacqueline (Jackie) Zeglen has been in the insurance industry since 1987. During this time, she has worked in several areas of the business including New Business, Billing Collection, Manager of Customer Service, Director of Premium Reconciliations, and Personal Lines. Jackie's diverse background has led to her current role as Director of Business Systems, responsible for the Business Analyst Team.