Why Pearl Carroll?
- Our Company
- Our Mission
- Our Roles
The individuals comprising the Pearl Carroll & Associates team bring decades of experience and expertise as Brokers and Administrators of insurance products and services. We specialize in providing assistance to membership organizations, which need to attract and retain members by offering high-quality insurance programs at rates not readily available to nonmembers. Together with the Pearl Companies, of Peoria Heights, Illinois, we rank among the top direct-marketing third-party administrators in the United States.
We earn customer loyalty by working hard, working smart, and working together to provide comprehensive, professional and personal service.
We Work Hard.
We will go the extra mile to meet the standards and time frames our customers demand.
We Work Smart.
We will be innovative and continuously improve our processes, products, and services.
We Work Together.
We will work as a team, within the company and with customers, to produce superior results.
We Work Hard.
We will go the extra mile to meet the standards and time frames our customers demand.
We Work Smart.
We will be innovative and continuously improve our processes, products, and services.
We Work Together.
We will work as a team, within the company and with customers, to produce superior results.
As a Broker
We represent the needs of clients and potential clients by searching out the best insurance products and most competitive premiums. And when a needed product is not available or does not meet our standards for quality, we often create products for specific niches. With support from our high-quality insurance company partners, our goal is to offer product solutions that server and protect our customers.
As a Marketer
Pearl Carroll's best asset is our proactive approach to customer development and satisfaction. More than a service, we view our marketing relationships as a partnership situation with each individual customer. We provide product information and customer service through a well-managed sales staff, as well as direct response availability through the mail, telephone and the Web.
As an Administrator
As a full-service administrator, we can provide total policyholder service and have full claim payment and underwriting authority. The administrative services we offer include:
- New plan implementation
- Certificate issuance
- Premium billing and collections
- Policyholder services
- Client advocate and liaison between the underwriting companies and the client
- National toll-free telephone access